Head of Account Management
ABOUT US
Spinomenal is a dynamic force in the online casino sector, bursting onto the scene in 2014. Renowned as one of the fastest-growing content creators in the iGaming industry, Spinomenal serves as a playground for fostering creativity and collaboration. By nurturing an environment where employees thrive on teamwork and communication, Spinomenal maintains a rapid pace of innovation and development. This dedication to collective effort and shared vision has propelled Spinomenal to success, delivering captivating and cutting-edge gaming experiences to players worldwide.
Spinomenal is seeking a highly capable and strategically minded Head of Account Management to lead and scale our global Account Management organization. This role oversees three Account Management teams and plays a pivotal part in strengthening customer relationships, driving revenue expansion, and ensuring best-in-class operator engagement.
About the position
The Head of Account Management works closely with the VP Business and collaborates across Sales, compliance , commercial, BizDev, Marketing, R&D, Product, and Operations to deliver a seamless customer experience and measurable commercial results.
This role requires a data-driven, customer-obsessed leader who can inspire teams, improve operational processes, and translate business objectives into actionable account strategies.
Responsibilities
1. Leadership of the Account Management Organization
- Lead, mentor, and develop three global Account Management teams, ensuring high performance, structured workflows, and consistent execution.
- Define clear team KPIs, targets, and operating standards aligned with the VP Business’s commercial strategy.
- Implement scalable processes and professional frameworks to elevate account planning, reporting, and customer communication.
- Recruit and build strong AM talent, fostering a culture of accountability, customer focus, and continuous improvement.
2. Customer Growth, Revenue Expansion & Retention
- Own the strategy for customer retention, upsell, and cross-sell across all operator accounts.
- Drive commercial outcomes by identifying growth opportunities within existing partner portfolios.
- Oversee quarterly business reviews, performance insights, and strategic discussions with key partners.
- Ensure customer satisfaction, proactive support, and smooth escalation handling to maintain best-in-class service levels.
3. Cross-Functional Collaboration & Operational Execution
- Work closely with BizDev, Marketing, Product, R&D, and Operations to ensure customer needs are translated into coordinated internal actions.
- Align account expectations with product releases, launch plans, and operator enablement strategies.
- Facilitate communication between customers and internal teams to enable faster decision-making and issue resolution.
- Ensure all AM actions adhere to regulatory, compliance, and market guidelines.
- Understand, interpret, and prioritize customer-related tasks based on Commercial agreements, ensuring obligations, timelines, and deliverables are executed accordingly.
4. Market & Customer Intelligence
- Maintain an expert-level understanding of iGaming operators, market trends, and competitive offerings.
- Gather insights from client interactions and industry events to inform commercial priorities.
- Leverage data and feedback to influence product improvements, commercial strategies, and marketing initiatives.
5. Data-Driven Account Management
- Oversee AM reporting, forecasting, and KPI tracking to ensure accuracy and transparency.
- Monitor player KPIs, revenue trends, and partner performance to guide strategic decision-making.
- Ensure Account Managers use data effectively to drive operator results and improve business outcomes.
Requirements
- 5-7+ years in Account Management or Customer Success leadership roles within the B2B iGaming or real-money gaming industry.
- Proven experience managing multi-team structures and leading customer-facing teams across multiple markets.
- Strong track record in customer retention, revenue growth, commercial negotiations, and partner enablement.
- Demonstrated ability to improve processes, introduce new operational frameworks, and scale AM organizations.
- Exceptional communication, relationship-building, and stakeholder management skills.
- Fluent in English; additional languages are an asset.
Advantages
- Experience collaborating with Product, R&D, and Operations in a technical or product-heavy environment.
- Strong understanding of iGaming compliance considerations, certifications, and regulated market dynamics.
- Experience with CRM systems, data platforms, and structured account planning methodologies.