Spinomenal is a leading game provider in the field of online Casino Games. We are looking for a Technical Operation to join our DEV Department. Location: B.S.R Tower in Bnei-Brak (Hybrid).
Responsibilities:
Build and implement tools to aid the tech support team and the internal users
Explore and write Monitoring Queries to audit system performance and income
Handle multiple support requests via our ticketing system
Lead integrations work with 3rd party vendors
Manage and prioritize according to SLA definitions
Document and share your knowledge, creating internal documents and self-help guides for customers
Impact platform use and efficiency, while liaising with other departments and product teams regarding user need
Qualifications:
1 year of experience with Customer Support
Experience working with SQL, C# and Shell scripting
Excellent written and verbal communication skills
Superior problem solving and multi-tasking skills
Native English speaker
Extra Points:
Working knowledge of web technologies such as Javascript, jQuery, HTML, CSS
Bachelor’s degree in Computer Science or Military equivalence
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