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Technical Support Engineer

Technical Support Engineer


Spinomenal, a leading gaming company, is looking for new talent.


Spinomenal is looking for a Technical Support Engineer to oversee technical and functional support issues for customers as they use our platforms. This is an excellent opportunity for a Junior Technical Support Engineer, who is keen to bring a new technical approach, extract new insights from data analysis, solve real problems for real people, and has superb interpersonal communication skills.

Location: B.S.R Tower in Bnei-Brak.

What You’ll Do:

  • Build and implement tools to aid the tech support team and the internal users
  • Explore and write Monitoring Queries to audit system performance and income
  • Handle multiple support requests via our ticketing system
  • Lead integrations work with 3rd party vendors
  • Manage and prioritize according to SLA definitions
  • Document and share your knowledge, creating internal documents and self-help guides for customers
  • Impact platform use and efficiency, while liaising with other departments and product teams regarding user need
  • Strive for constant process and quality improvements

What You’ll Bring:

  • 1-2 years of experience with Customer Support
  • Experience working with SQL, C# and Shell scripting
  • Working knowledge of web technologies such as Javascript, jQuery, HTML, CSS – Big advantage
  • Excellent written and verbal communication skills
  • Ability to self manage and take initiative
  • Superior problem solving and multi-tasking skills
  • Bachelor’s degree in Computer Science or Military equivalence (advantage)
  • Native English speaker

Apply for this position:

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    Manual QA

    Manual QA


    Spinomenal develops premium html5 casino games, we are looking for a manual QA with a passion for games (70% of the job is testing the games the company produces).

    Location: B.S.R Tower in Bnei-Brak (we work part-time from home and part-time from the office).

    Responsibilities:

    • Ensuring that requirements are met for all aspects of the testing process.
    • Maintaining the testing suite to ensure we minimize escape bugs from production.
    • Running and creating test cases based on product requirements.
    • Analyzing SRS documents and writing test documents (STD, STP).
    • Reporting bugs in the defect tracking system.
    • Understanding the big picture.
    • Interacting with the developers.

    Requirements:

    • A detail Oriented person.
    • English proficiency – both written and spoken.
    • At least 6 months experience as a manual QA (PC and Mobile) or QA course certification.
    • Experience in client and server side testing.
    • Deep understanding of the development processes and software lifecycle.
    • Good knowledge of different testing methods, techniques, and types.
    • Ability to build and maintain test documentation.
    • Good communication skills.

    Advantage:

    • Bachelor’s degree in Computer Science or equivalent.
    • Experience in games testing.
    • Team management experience.
    • Experience in automation testing.
    • Experience with bug tracking system (JIRA).

    Apply for this position:

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      Junior Designer

      Junior Designer


      Spinomenal is a leading game provider and we are looking for a Junior Designer.
      A team player who has also the discipline to work on her/his own from home when needed.
      If you are super creative, flexible in your approach to changes, got a positive attitude, can work under pressure and multitask and most importantly want to learn and evolve in this line of expertise-we are the place for you.  

      Location: B.S.R Tower in Bnei-Brak (we work part-time from home and part-time from the office).

      What You Will Do:

      • Receive spec from the product manager/business team and provide assets accordingly (marketing materials).
      • Create new games according to a provided spec from start to finish including basic animations.
      • Act as the product owner of each game and make sure it’s delivered according to your vision and the vision of the product manager and within the deadline.
      • Create all the marketing assets for the game.
      • Help solving issues/bugs inside your game by working with the development team.

      Requirements:

      • Ability to receive constructive criticism and follow instructions.
      • Order and organization- MUST
      • High drawing/illustration skills
      • Good eye for design (UX/UI)
      • Versatility and ability to follow different styles
      • Animation skills-advantage
      • Full control of Photoshop

      Advantages:

      • After effects
      • Illustrator
      • Russian language

      Apply for this position:

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        Controller

        Controller


        A leading game provider is searching for a Controller. Spinomenal is hiring a Controller to join the Finance team.
        We’re looking for a highly motivated individual who loves working in a fast-paced environment

        Location: B.S.R Tower in Ramat Gan

        What You Will Do:

        • Manage the monthly and quarterly financial closing process and reporting.
        • Guidance, professional management and supervision of the bookkeeper.
        • Supporting and monitoring the day to-day finance operations.
        • Monthly and quarterly analytical reviews.
        • Cash flow management.
        • Development, implementation and evaluation of cross-company business and financial policies and accounting procedures.
        • Responsibility for the quarterly reviews and yearly audits.
        • Working closely with internal departments and external service providers.
        • Ensuring all statutory reporting and filing requirements.
        • Participation in the management of the company’s business operation such as the trading activity, hedging of exposures etc.
        • Ad-Hoc projects as well as financial analysis of strategic decisions, daily transactions and more.

        Requirements:

        • CPA- must.
        • Internship in one of the Big 4 accounting firms (preferably high-tech/ finance department)- must.
        • 3+ years experience in a global small-medium high-tech company.
        • Excellent knowledge of accounting standards and tax regulation including global taxation.
        • Excellent knowledge of accounting and financial processes (budgeting, financial closure, reporting etc).
        • English- fluent reading, writing and speaking.
        • Analytical skills.
        • High Microsoft Office programs skills (especially Excel).

        Apply for this position:

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          Junior Account Manager

          Junior Account Manager


          A leading game provider is searching for a Junior Account Manager. We are looking for a motivated person, a fast learner with a passion for people and numbers to work in an innovative company in a fast-paced business environment.

          Location: B.S.R Tower in Ramat Gan

          What You Will Do:

          • Responsible for creating and maintaining relations with your portfolio of clients.
          • Daily monitoring of game performance.
          • Taking ownership of day-to-day tasks and initiatives.
          • Analyzing promotion activities and conducting market research.
          • Taking responsibility for different fields of business activities in the organization.

          Requirements:

          • A team-oriented mindset and the ability to work with a wide range of individuals, from our sales & product teams to executives, business partners, and customers.
          • Highly motivated and target-driven person.
          • Fluent English, written and verbal – a must.
          • Willingness to travel abroad up to several times a year (when Covid19 will finally allow it).

          Advantages:

          • Bachelor’s degree in the fields of Business, Philosophy, Finance or Law.
          • Working experience in a tech environment.
          • Additional languages.

          Apply for this position:

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            Office Manager

            Office Manager


            Spinomenal is a leading game provider and is looking for an Office Manager.
            We are looking for someone who wants to work in a gaming company and join an existing growing company.
             
            Location: B.S.R Tower in Bnei-Brak.
             
            What You Will Do:

            • Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands.
            • Organize and schedule meetings and appointments.
            • Partner with HR to maintain office policies as necessary.
            • Organize office operations and procedures.
            • Manage executives’ schedules, calendars and appointments.
            • Responsible for managing office services by ensuring office operations and procedures are organized.
            • Participate actively in the planning and execution of company events.
            • Coordinate schedules, appointments and bookings.
            • Monitor and maintain office supplies inventory.
            • Review and approve office supply acquisitions.

            Requirements:

            • Proven office management, administrative or assistant experience.
            • Excellent time management skills and ability to multitask and prioritize work.
            • Attention to detail and problem solving skills.
            • Excellent written and verbal communication skills.
            • Strong organizational and planning skills.
            • Proficient in MS Office.
            • Knowledge of human resources management practices and procedures.
            • Knowledge of business and management principles.

             
            Apply for this position:

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              Game Development

              Game Development


              A leading game provider is searching for a Game Developer.
              We are looking for someone who is passionate about games and making them, and has the ability to understand good UI/UX. Someone that has good motivation and looking for a place to grow.
              Job includes creating new games in our TypeScript platform and using external tools such as Spriter/Spine. The job requires you to become a product owner of each game and take part from the concept level all the way to final product delivery.
               
              Our stack includes: Phaser, Vue.js, Vuex, ES6, Webpack, SASS, Gulp.
              Location: B.S.R Tower in Bnei-Brak.
               
              What You Will Do:

              • Receive spec from the product manager and implement the new game accordingly.
              • Act as the product owner of each game and make sure it’s delivered according to vision of the product manager and within the deadline.
              • Handle and fix bugs on the platform.
              • Hands on development of our Typescript platform.
              • Implement re-useable component on the platform for future games for the team.
              • Implement the game elements and sounds inside the game engine.
              • Produce a working game.

              Requirements:

              • +1 years of experience as game developer (With any game engine).
              • +1 years of experience in JavaScript ES6/Typescript.
              • Bachelor’s Degree in Engineering, Computer Science.
              • Strong knowledge of Web standards and protocols.
              • Experience in Agile environment, Scrum methodology and Jira.
              • Has great attention to detail, passionate and highly motivated to initiate and improve.
              • Hands on mentality.

              Advantage:

              • Experience in mobile or online gaming.

               
              Apply for this position:

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                C# Developer – Web API

                C# Developer – Web API


                Spinomenal is a leading game provider and is looking for a Backend Developer. We are looking for someone who want to work in a gaming company and join an existing growing team of Backend Developers.
                 
                Location: B.S.R Tower in Bnei-Brak.
                 
                What You Will Do:

                • Develop web API’s (C# ASP.NET WEBAPI) according to integration documents.
                • Develop new features & fixes for existing CRM & Reporting System.
                • Build new Stored procedures (MSSQL) to fetch information efficiently.
                • Develop services in a scalable system that can handle high loads of traffic.

                Requirements:

                • 2+ years of experience as C# WEB API developer.
                • Fluent English.
                • BA/BSc in Computer Science or equivalent.
                • Good knowledge in wiring SQL queries and understanding DB optimization.

                Advantage:

                • Experience in developing web API’s.
                • Experience in a gaming company.

                 
                Apply for this position:

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                  QA Automation

                  QA Automation

                  What You Will Do:

                  • Develop server side API automations for existing integrations.
                  • Develop a testing plan for post code deploy on server side.
                  • Work with the Vue developer to test layouts & info to SAP applications using automation.
                  • Work tightly with the manual testers and understand which process can be automated.
                  • Run QA (also manual) for developments of the server side team.

                  Location: B.S.R Tower in Bnei-Brak.

                  Responsibilities:

                  • Ensuring that requirements are met for all aspects of the testing process.
                  • Maintaining the testing suite to ensure we minimize escape bugs from production.
                  • Running and creating test cases based on product requirements.
                  • Analyzing SRS documents and writing test documents (STD, STP).
                  • Reporting bugs in the defect tracking system.
                  • Understanding the big picture.
                  • Interacting with the developers.

                  Requirements:

                  • A detail oriented person
                  • 2+ years of experience as qa (preferably related to games/apps)
                  • Proven experience in developing automations (Selenium)
                  • Fluent English
                  • Has great attention to detail, passionate and highly motivated to initiate and improve.

                  Advantage:

                  • BA/BSc in Computer Science or equivalent
                  • Experience in DevOps CI & Jenkins
                  • Experience in games testing
                  • Experience with bug tracking system (JIRA)

                  Apply for this position:

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                    R&D Team Leader

                    R&D Team Leader


                    Spinomenal is a leading game provider and is looking for a R&D Team Leader, to manage our games developers team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis.

                    As a team leader who is able to create a vision for your team and lead people throughout its execution. You will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration

                    Our stack includes: Phaser, Vue.js, Vuex, ES6, Webpack, SASS, Gulp.
                    Location: B.S.R Tower in Bnei-Brak.

                    What You Will Do:

                      • Mentor and advise the team in code review, pair-programming and more.
                      • See the big picture of group tasks in order to make the best decisions about priorities.
                      • Collaborate with other teams to share ideas and lead cross teams’ developments.
                      • Tackle hard technical problems: some at the architecture level, some at the code level, some at the product level—and come up with solutions, balancing practicality and innovation.

                    Requirements:

                      • +3 years of experience as Frontend developer (Not WEB design).
                      • +1 years of experience as a team leader.
                      • Strong knowledge of Web standards and protocols.
                      • Experience in Agile environment, Scrum methodology and Jira.
                      • Has great attention to detail, passionate and highly motivated to initiate and improve.
                      • Hands on mentality.

                    Advantage:

                      • Bachelor’s degree in Computer Science or equivalent.
                      • Experience in mobile or online gaming.

                    Apply for this position: