Technical Support Engineer

Spinomenal, a leading gaming company, is looking for new talent.

Spinomenal is looking for a Technical Support Engineer to oversee technical and functional support issues for customers as they use our platforms. This is an excellent opportunity for a Junior Technical Support Engineer, who is keen to bring a new technical approach, extract new insights from data analysis, solve real problems for real people, and has superb interpersonal communication skills.

Location: B.S.R Tower in Bnei-Brak.

What You’ll Do:

  • Build and implement tools to aid the tech support team and the internal users
  • Explore and write Monitoring Queries to audit system performance and income
  • Handle multiple support requests via our ticketing system
  • Lead integrations work with 3rd party vendors
  • Manage and prioritize according to SLA definitions
  • Document and share your knowledge, creating internal documents and self-help guides for customers
  • Impact platform use and efficiency, while liaising with other departments and product teams regarding user need
  • Strive for constant process and quality improvements

What You’ll Bring:

  • 1-2 years of experience with Customer Support
  • Experience working with SQL, C# and Shell scripting
  • Working knowledge of web technologies such as Javascript, jQuery, HTML, CSS – Big advantage
  • Excellent written and verbal communication skills
  • Ability to self manage and take initiative
  • Superior problem solving and multi-tasking skills
  • Bachelor’s degree in Computer Science or Military equivalence (advantage)
  • Native English speaker

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