Spinomenal, a leading gaming company, is looking for new talent.
We are looking for Technical Support to oversee technical and functional support issues for customers as they use our platforms. This is an excellent opportunity for a Junior Technical Support, who is keen to bring a new technical approach, extract new insights from data analysis, solve real problems for real people, and has superb interpersonal communication skills.
At Spinomenal you will enjoy a hybrid work model, combining in-office work with remote work (work from home) during the week.
Location: B.S.R Tower in Bnei-Brak (Hybrid).
Role Description:
Build and implement tools to aid the tech support team and the internal users
Explore and write Monitoring Queries to audit system performance and income
Handle multiple support requests via our ticketing system
Lead integrations work with 3rd party vendors
Manage and prioritize according to SLA definitions
Document and share your knowledge, creating internal documents and self-help guides for customers
Impact platform use and efficiency, while liaising with other departments and product teams regarding user need
Qualifications:
1 year of experience with Customer Support
Experience working with SQL, C# and Shell scripting
Excellent written and verbal communication skills
Superior problem solving and multi-tasking skills
Native English speaker
Extra Points:
Working knowledge of web technologies such as Javascript, jQuery, HTML, CSS
Bachelor’s degree in Computer Science or Military equivalence
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