Technical Support Engineer

Technical Support 

Spinomenal, a leading gaming company, is looking for new talent.
We are looking for Technical Support to oversee technical and functional support issues for customers as they use our platforms. This is an excellent opportunity for a Junior Technical Support, who is keen to bring a new technical approach, extract new insights from data analysis, solve real problems for real people, and has superb interpersonal communication skills.

At Spinomenal you will enjoy a hybrid work model, combining in-office work with remote work (work from home) during the week.

Location: B.S.R Tower in Bnei-Brak (Hybrid).

Role Description:

  • Build and implement tools to aid the tech support team and the internal users
  • Explore and write Monitoring Queries to audit system performance and income
  • Handle multiple support requests via our ticketing system
  • Lead integrations work with 3rd party vendors
  • Manage and prioritize according to SLA definitions
  • Document and share your knowledge, creating internal documents and self-help guides for customers
  • Impact platform use and efficiency, while liaising with other departments and product teams regarding user need


  • 1 year of experience with Customer Support
  • Experience working with SQL, C# and Shell scripting
  • Excellent written and verbal communication skills
  • Superior problem solving and multi-tasking skills
  • Native English speaker

Extra Points:

  • Working knowledge of web technologies such as Javascript, jQuery, HTML, CSS
  • Bachelor’s degree in Computer Science or Military equivalence

Apply for this position:

    Manual QA

    Manual QA

    Spinomenal is a leading game provider in the field of online Casino Games.
    We are looking for a Manual QA to join our DEV Department.


    • Ensuring that requirements are met for all aspects of the testing process.
    • Maintaining the testing suite to ensure we minimize escape bugs from production.
    • Running and creating test cases based on product requirements.
    • Analyzing SRS documents and writing test documents (STD, STP).
    • Reporting bugs in the defect tracking system.
    • Understanding the big picture.
    • Interacting with the developers.


    • A detail Oriented person.
    • English proficiency – both written and spoken.
    • At least 6 months experience as a manual QA (PC and Mobile) or QA course certification.
    • Experience in client and server side testing.
    • Deep understanding of the development processes and software lifecycle.
    • Good knowledge of different testing methods, techniques, and types.
    • Ability to build and maintain test documentation.
    • Good communication skills.

    Extra Points:

    • Bachelor’s degree in Computer Science or equivalent.
    • Experience in games testing.
    • Team management experience.
    • Experience in automation testing.
    • Experience with bug tracking system (JIRA).

    Apply For This Position:

      Junior Designer

      Junior Designer

      Spinomenal is a leading game provider and we are looking for a Junior Designer.
      A team player who has also the discipline to work on her/his own from home when needed.
      If you are super creative, flexible in your approach to changes, got a positive attitude, can work under pressure and multitask and most importantly want to learn and evolve in this line of expertise-we are the place for you.

      Location: B.S.R Tower in Bnei-Brak (we work part-time from home and part-time from the office).

      What You Will Do:

      • Receive spec from the product manager/business team and provide assets accordingly (marketing materials).
      • Create new games according to a provided spec from start to finish including basic animations.
      • Act as the product owner of each game and make sure it’s delivered according to your vision and the vision of the product manager and within the deadline.
      • Create all the marketing assets for the game.
      • Help solving issues/bugs inside your game by working with the development team.


      • Ability to receive constructive criticism and follow instructions.
      • Order and organization- MUST
      • High drawing/illustration skills
      • Good eye for design (UX/UI)
      • Versatility and ability to follow different styles
      • Animation skills-advantage
      • Full control of Photoshop


      • After effects
      • Illustrator
      • Russian language

      Apply for this position:

        Error: Contact form not found.